Thank You For Your Business!
You can reach our customer service at 1-844-PURE100 (toll-free) or email@example.com
If you are inquiring about your order, please have your Order Number ready!
As of April 16th, 2015, all customers will need to create a new account on ca.100percentpure.com. We recommend creating an account with the same email address you had used previously, so that all past information in your old account can be found if needed. If you don't remember the email address you used previously, or need assistance, please contact us at firstname.lastname@example.org or 1-844-PURE100 and we will be happy to assist you! Some information like billing address and shipping address may need to be re-entered. We apologize for any inconvenience!
Most orders will ship via Fedex. P.O. Boxes, or addresses residing in the Yukon Territory, Northwest Territories, Yellowknife, or Whitehorse go USPS.
Shipping fees vary, as seen below:
Orders over $100 receive complimentary free shipping!
Please note all shipping costs are non-refundable.
Please be sure that your billing address and billing zip code matches the information listed on your account for your credit or debit card. If this information does not match, your purchase will not be completed. If you attempt to make a purchase several times with mismatched billing information, you may see multiple charges on your billing statement. These extra charges will drop off and you will not be billed for them; you will only be charged for orders that go through with the correct billing address. However, your bank may hold these funds for several days before the extra charges disappear.
If you are paying with PayPal, please be sure and check your PayPal account for confirmation of payment. You should receive two confirmation emails: one from 100% Pure and one from PayPal.
Sorry, we do not accept international credit cards.
As of November 1st, 2013, we have moved to a new gift certificate system. If you have a PayPal gift certificate, please email us atcustomerservice@
Please note that gift certificates purchased online can only be used on our website. If you would like to purchase a gift certificate to use in stores, you can do so at any of our retail locations.
We accept returns & exchanges within 30 days. We hope you'll appreciate our exceptional quality and purity of our products and that you will love every 100% Pure item you purchase. We fully guarantee and stand by our products. You may return gently used product(s) by sending them back to:
2221 Oakland Rd
San Jose, CA 95131
Please be sure to include a copy of your receipt, and indicate how you would like your return to be processed:
A. store credit: to be used towards future orders
B. credit card refund (we cannot issue a credit card refund if a voucher or gift certificate was used during purchase, but we can issue a store credit)
C. even exchange for a different shade or scent
If you believe you have received a defective product, please send a clear photo of the defect to customerservice@
Sending Returns Back
Please note that we cannot accept Certified Mail. If you would like to ensure your package has arrived to our offices we suggest using a mail service that offers a tracking number. We will process your return within 10 business days from the date received and notify you via email. Once processed, refunds may take up to 30 days to process back into your account and be reflected on your statement. Please note all shipping costs are non-refundable.
Free Gifts and Gift Sets
1. If you are requesting a store credit/refund of your entire purchase, we ask that you kindly return all items received in your order, including any promotional items received for free.
2. We cannot accept partial returns of gift sets or weekly specials. If you would like to return a gift set or weekly special, or any other items sold as a set, we ask that you kindly return the set as a whole.
3rd Party Retailers
If you have purchased your 100% Pure products through a 3rd party retailer, please contact the store for more information on their return policy.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us: 1-844-PURE100 or customers
1. Some promotions cannot be combined.
2. To qualify for the "gift with purchase", your order total must exceed or meet the minimum (which varies) after all coupons, vouchers, and discounts have been applied, and before taking into account tax or shipping costs.
3. We will always do our best to ensure that we have sufficient quantities of the item offered as the free gift with purchase, but in the event that the item does go out of stock, it may be substituted for another comparable item of our choice.
We always include free samples of our products when we ship purchased orders. Unfortunately, we are unable to ship samples separately due to the high volume of requests that we receive.